No Wi-Fi or Cell Service
You can authenticate without an internet connection or cell service by using a Duo Mobile passcode or bypass code on your primary or backup device.
Duo: Use Duo Security to Sign In
Not Receiving Push Notifications
Duo Push normally works without any configuration. If your device does not receive a push notification, follow the instructions for additional options.
Troubleshooting Duo
If Duo is not working for you, try these troubleshooting options:
- Refresh your page and sign in again.
- Close and reopen your browser window.
- Try a different web browser.
- Clear Cache and Cookies (or press the CTRL+SHIFT+DELETE keyboard keys together at the same time, then let go)
Forgot Device
If you have a backup method already set up, use it to sign in. If not, follow the instructions for additional options.
Using a Backup Device or Other Method to Authenticate
If you have not set up a backup method to authenticate your account, contact the helpdesk.
Lost or Stolen Device
There are various reasons you may wish to remove a device from your Duo account. You may need to remove a device no longer in use, either because you have a new device or because the device is lost or stolen.
To reduce security risk, make sure you remove lost or stolen devices from your account immediately. If your lost or stolen device is district-owned, report it to the helpdesk as soon as possible.
Notes
- While it is possible to remove a device from your Duo Device options, it is not possible to remove your account from Duo after opting in.
- You can remove a device from Duo after adding a new device to your account or if you have a backup device connected.
Locked Out of Duo
Your Duo account can become locked after 10 failed authentication attempts. If a lockout occurs, you must wait 8 hours after the most recent authentication attempt. If you continue to experience issues after 8 hours, please contact the helpdesk for more support. You can also contact the helpdesk to waive the 8-hour lockout window.
Broken Hardware Token
TBA.