If a parent has reported a change or would like to update their email address, please follow the directions below.


Note, we first need to update the email address and then the Parent Portal account.


  1. Log in to PowerSchool Administrator
  2. Search for the student in PowerSchool and click on the student
  3. On the left sidebar menu, click Contacts
     

  4. Click the name of the contact who is requesting the change
  5. Scroll down to the Email Addresses section of the page 
  6. Adding a new email address
    1. Click the Add Email button
    2. In the sidebar window, select Type, Current
    3. Enter the new email address
    4. Mark this email as Primary since it is the most updated email we have for the parent
    5. Click Submit
    6. Skip to Step 8
  7. Changing an incorrect email address 
    1. If the email listed is incorrect or must be changed, click the Edit button
    2. In the sidebar window, make sure the Type listed is Current
    3. Enter the correct email address
    4. Make sure it's listed as the Primary email
    5. Click Submit
  8. Scroll up to the Web Account Access section of the page and click Edit Account
  9. In the sidebar window, click on the dropdown next to Account Email and select the correct email from the dropdown
    If you don't see the correct email, return to steps 6 and 7
  10. Copy the email from the Account Email field
  11. Paste the email into the Username field - the username should always match the email.  Be sure to notify the parent of the change.
  12. Click Submit