Frequently Asked Questions
Q - My device login screen did not change?
A – Your device is already running Windows 11, and no further changes are needed.
Q – How long will the upgrade process take?
A – Your technician will provide you with an estimate. It typically takes 1 - 2 hours to complete once they begin the process.
Q – Can I opt-out of the upgrade if I prefer to keep using Windows 10?
A – No, all devices must be upgraded or replaced to ensure network security after Windows 10 support ends.
Q – Will I lose any data during the upgrade?
A – No, your technician will do their best to ensure your data is preserved. However, we always recommend backing up important files before any major system change. Speak with your technician if you have any additional backup concerns.
Q – Will the upgrade affect any software or applications I currently use?
A – Most applications should work with Windows 11, but if you have concerns about specific software, please submit it when you are submitting the ticket to request an upgrade.
Q – What if I’m in the middle of an important project when my device needs to be upgraded?
A – We’ll work with you to schedule the upgrade at a convenient time to minimize disruption to your work.
Q – What should I do if my device shows a red wallpaper, but I need it for work until the replacement arrives?
A – You can continue using the device until a replacement is provided, but it must be replaced before October 1st, 2025.
Q – Who should I contact if I have technical issues after the upgrade?
A – Please contact the IT Help Desk for any post-upgrade technical issues.
Q – Why does my device have a yellow wallpaper, and what does this mean?
A – A yellow wallpaper indicates that we’re uncertain about your device’s compatibility with Windows 11. This could be due to various factors. In this case, a technician will physically inspect your device to determine its compatibility. If found to be compatible, it will be upgraded to Windows 11. If it’s not compatible, it will be treated the same as devices with red wallpapers and will need to be replaced before October 1st, 2025.
Q – I keep my work device at home and haven’t seen any change in my wallpaper. Does this mean my device doesn’t need to be upgraded?
A – No, all district devices, including those kept at home, need to be upgraded or replaced before October 1st, 2025. If you’re working remotely or your device isn’t regularly connected to the school network, it may not have received the wallpaper update. However, this doesn’t exempt your device from the upgrade process. Work with your technician to determine compatibility.
Q – Will my desktop wallpaper be changed?
A – No, we will only change the login screen wallpaper.